Reference

Terms That Govern Your k12x Account

These terms set out what you agree to when you open and use a k12x account. Access to our lobby depends on your local law and eligible regions — read these terms before you deposit via bKash, Nagad, or Rocket.

Account eligibility rulesWallet and payment termsJurisdiction-dependent accessAccount conduct standards
k12x Terms That Govern Your k12x Account
TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page in your account dashboard to ask about a specific clause or get clarification on wallet or eligibility terms.

Email Support

Send a written query to our support address for account-specific terms questions. We respond to terms and policy emails during standard Bangladesh business hours.

Help Centre

Our help centre carries plain-language summaries of key terms sections, including wallet rules for bKash, Nagad, and Rocket account funding.

HOW WE OPERATE

How k12x Handles Your Account and Data

We hold account data only as long as your account is active or as required by applicable law. You can request a copy of your account data or ask us to close your account by contacting support through live chat or email.

Account Security

Your account is protected by password and OTP verification on login. Never share your credentials — we will never ask for your PIN or bKash wallet password.

Data Retention

We keep transaction records and account activity logs for the period required under applicable law. Inactive accounts are flagged after a defined period of no login.

Wallet Verification

Withdrawals to bKash, Nagad, or Rocket are matched against the verified mobile number on your account. Mismatched details will pause the withdrawal pending review.

Terms Change Notice

When we update these terms, we post a notice on the lobby homepage and send an alert to your registered contact. You have the option to close your account if you do not accept the changes.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most from account holders in Bangladesh.

Account eligibility depends on your local law and the eligible regions we serve. It is your responsibility to confirm that accessing k12x is lawful in your location before registering.

No. These terms allow one account per person. If we detect duplicate accounts linked to the same identity or payment method, we may close the extras and review any associated activity.

Accounts with no login activity for an extended period are flagged as inactive. We will contact you at your registered details before taking any action on the wallet balance.

Contact support via live chat or email with your account details. We will process data requests in line with applicable law and respond within the timeframe that law requires.

Withdrawals are matched to the verified mobile number on your account. A mismatch between your wallet number and account record will pause the payment until our team completes a verification check.

You can close your account before the updated terms take effect. Contact support through live chat or email and we will process the closure and any eligible wallet balance return.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.