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What You Agree To When You Use k12x

These terms set out how your account works, what we expect from you, and what you can expect from us. Access to k12x depends on your local law and whether your region is eligible — read this before you open an account.

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k12x What You Agree To When You Use k12x
LEGAL CONTACT PATHS

How to Reach Us About Legal Matters

If you have a question about these terms, want to request a copy of your account data, or need to raise a dispute, our support team handles legal queries through the channels below. We aim to respond to formal legal requests within five working days.

Live Chat Open the chat widget from any page on k12x. For legal queries, select 'Account and Legal' from the topic menu so your message reaches the right team.
Email Support Send formal requests — data access, account closure, dispute notices — to our support address listed in your account dashboard under Help and Contact.
Account Dashboard Log in and go to Settings to download your transaction history, update your registered bKash or Nagad wallet details, or submit a formal account review request.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Keep Your Account Safe

We collect only what we need to run your account — registration details, wallet identifiers for bKash, Nagad, or Rocket, and transaction records. We do not sell your data to third parties. Here is how we protect it and what you can do with it.

Data Retention

We keep account and transaction records for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of what we hold at any time through the dashboard.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the footer link on any page of k12x.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you receive an OTP you did not request, change your password immediately and contact support through live chat.

Requesting Changes

To update your registered wallet — switching from Rocket to Nagad, for example — submit a change request via the dashboard. We verify the new wallet before it becomes active on your account.

Common Questions About These Terms

These are the questions we hear most often about account terms, data rights, and eligibility. If yours is not here, reach us through live chat or the support email in your dashboard.

Access depends on your local law and whether your region is currently eligible. We do not make legal determinations on your behalf — check the rules that apply where you are before opening an account.

We verify wallet ownership to protect your account from unauthorised withdrawals. If the name on your bKash or Nagad wallet does not match your registration, your withdrawal request will be held for manual review.

Log in, go to Settings, and select 'Data Request'. We will compile your account and transaction records and send them to your registered contact within five working days.

Contact support before closing. We will process a final withdrawal to your verified wallet — bKash, Nagad, or Rocket — once identity verification is complete. Balances are not forfeited on closure.

We send a notice to your registered mobile number or email before any material change takes effect. The updated terms are also posted on this page with a revision date at the top.

Open a dispute through live chat or email support with your transaction ID and the date of the payment. We review wallet records — including Rocket and Nagad transfer logs — and respond within five working days.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.